Support Renewal Instructions

How to Renew or Extend Support?

You can renew or extend your support subscription anytime. Support prices may vary depending on the time period of your subscription.

You can extend your support subscription while it’s still active, which is cheaper than renewing it when it expires. For more information, check out Envato’s article here or view the Item Support Policy.

Follow these steps to renew:

Step 1: Log in to your ThemeForest account and go to the Downloads Tab.

Step 2: Locate your Oshine Theme Purchase. There you’ll see how many months of support you have remaining, and beside it, there’s a ‘Renew Now’ or ‘Renew Support’ ’link. 

Step 3: Click the ‘Renew Now’ link, and it will redirect you to the Oshine Theme’s item page.

Step 4: On the right-hand side, click the ‘Renew Support’ button.

Oshine - Customer Support Renewal
Step 5: Once you click the ‘Renew Support’ button, you’ll be redirected to the checkout page. Confirm your payment details and follow the on-screen prompts to finish purchasing the extension.

How To Apply for Support Extension

Once you have extended your support, it’s also important to apply that extension to your Oshine Support Account. Just go to your Account page, and at the very bottom of the Register purchase Code tab, you will find the RECENTLY RENEWED? APPLY EXTENSION NOW button. Click that to apply the support extension to your account.

Oshine - Apply for Support Extension

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